Last updated and published: July 3, 2025

Introduction

Welcome to Netrix. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (netrix-iq.com), purchase our products, or otherwise interact with us.

Who We Are

We are Netrix, your trusted partner in delivering cutting-edge networking solutions. Founded in 2024, we specialize in providing a wide range of products, including high-quality cables, durable cabinets, and advanced CCTV and smart home solutions.

  • Website Address: netrix-iq.com

  • Company Name: NETRIX

  • Contact Email: [email protected]

  • Address: Sina'a St, Baghdad, Iraq

What Personal Data We Collect and Why

We collect information to provide and improve our services, process your orders, and communicate with you. We collect data in the following ways:

a) Information You Provide Directly

  • Account Creation: When you create an account, we collect your name, email address, and password.

  • Ordering Products: When you place an order, we collect your full name, billing address, shipping address, email address, phone number, and payment details.

  • Contact Forms & Support: When you contact us through our contact forms or for customer support, we collect your name, email address, and any other information you provide in your message.

b) Information We Collect Automatically

  • Cookies and Tracking Technologies: Like most websites, we use cookies to help our site function correctly. Cookies are small data files stored on your browser. We use them to:

    • Keep track of items in your shopping cart.

    • Remember your account preferences if you are logged in.

    • Understand how you use our site to improve user experience.

      You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features on our website.

  • Log Files and Analytics: When you visit our website, our servers automatically record information, including your IP address, browser type, operating system, the pages you visited, and the date and time of your visit. We use this data with analytics services like Google Analytics to analyze trends, administer the site, and gather demographic information about our user base as a whole.

How We Use Your Personal Data

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and invoices.

  • To Provide Customer Service: To manage your account, respond to your inquiries, and provide support.

  • To Improve Our Store: To understand how our customers use our site and to improve our website design, product offerings, and services.

  • For Security and Fraud Prevention: To screen orders for potential risk or fraud and to protect our website and services.

  • For Marketing and Communications: To send you information about new products, special offers, and other updates (only with your consent). You can opt-out of marketing communications at any time.

  • To Comply with Legal Obligations: To maintain records for tax, accounting, or other legal requirements.

Who We Share Your Data With

We do not share your personal data. We only share your information with third parties who help us operate our business and provide our services:

  • Payment Gateways: We share your information with payment processors (e.g., ZainCash) to securely handle your payment information. We do not store your full credit card or debit card details on our servers.

  • Shipping Providers: We provide your name, shipping address, email, and phone number to our shipping partners to deliver your orders.

  • Service Providers: We work with third-party companies for services like website hosting, analytics (e.g., Google Analytics), and marketing. These companies only have access to the information necessary to perform their functions and are obligated to protect it.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).

How Long We Retain Your Data

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it.

  • User Accounts: We retain your account information for as long as your account is active. If you delete your account, your data will be removed, except for information we are required to keep for legal reasons.

  • Contact Form Entries: We may keep contact form submissions for a certain period for customer service purposes, but we do not use the information submitted through them for marketing purposes unless you opt-in.

Data Security

We take the security of your data seriously. We have implemented a variety of security measures to maintain the safety of your personal information, including:

  • Using Secure Sockets Layer (SSL) technology to encrypt data during transmission.

  • Partnering with secure, PCI-compliant payment gateways.

  • Limiting internal access to personal data to only those employees who need it to perform their jobs.

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new policy on this page and updating the “Effective Date” at the top.